Technology Barber Cyber Security Initiative Certification

Advance your career with a master's from a top-5 computer science school.

Your First Step Into an IT Career

Every organization relies on skilled IT professionals to keep systems running, troubleshoot problems, and support users. As an IT Helpdesk Administrator, you’ll be the frontline of tech support — solving issues, setting up hardware, and ensuring smooth day-to-day operations. This program provides the technical foundation, certifications, and practical skills you need to launch your IT career.

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Program Highlights

Feature	Detail
Duration	~16–20 weeks (depending on pacing)
Weekly Commitment	~15–20 hours
Format	100% online with interactive simulations and virtual labs
Certifications Offered	CompTIA IT Fundamentals (ITF+) and CompTIA A+
Hands-On Practice	Virtual labs replicate real-world troubleshooting, networking, and system setup
Compliance	Aligns with industry standards for entry-level IT support roles

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What You’ll Learn

• PC hardware, software, and operating systems
• Installing, configuring, and troubleshooting desktops and laptops
• Networking fundamentals and wireless setup
• Customer service and communication skills for IT support
• Cybersecurity basics and safe computing practices
• Ticketing systems and helpdesk workflow management
• Preparing for CompTIA ITF+ and CompTIA A+ exams

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Outcomes & Career Path

Graduates of this program are prepared to:

• Sit for the CompTIA ITF+ and CompTIA A+ certification exams
• Qualify for entry-level IT roles such as:
  • Help Desk Technician
  • Desktop Support Specialist
  • IT Support Specialist
  • Technical Support Representative
• Build a foundation for advanced IT certifications (Network+, Security+) and future career tracks in cybersecurity, networking, or systems administration

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Financial Aid & Funding Options

Graduate America provides multiple ways to fund your IT training:

• WIOA (Workforce Innovation and Opportunity Act) grants
• Federal and state financial aid, including Pell Grants (if eligible)
• MyCAA tuition assistance for military spouses
• Institutional scholarships and workforce grants

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Exams & Certifications

• CompTIA ITF+: Validates baseline knowledge of IT fundamentals
• CompTIA A+: Recognized worldwide as the standard entry-level certification for IT professionals
• Exams fees may be included in eligible funding or reimbursable upon successful completion

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Admission Requirements

• High School Diploma or GED
• Reliable internet access and a personal computer or laptop
• Strong problem-solving skills and willingness to learn new technology
• No prior IT experience required — this program starts from the basics

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Career Outlook & Salary

• Job Growth: IT support roles remain in steady demand as businesses expand digital infrastructure
• Employers: Corporations, small businesses, government agencies, healthcare organizations, schools, and nonprofits
• Estimated Earnings: Entry-level IT support roles in Georgia typically pay from the low-$30,000s to low-$40,000s, with strong advancement potential after certifications and experience

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Enrollment

• Multiple online start dates available throughout the year
• Flexible schedule designed for working adults and career changers
• Student success coaches provide exam prep and career readiness support

Do I need prior IT experience to enroll?

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